FAQ

Floèm is a Quebec company. Our production facility is located in Montreal and our Nordic ingredients, picked by hand, come from the 4 corners of Quebec!

- Online on our website
- In several points of sale in Quebec
We suggest contacting the point of purchase before traveling to ensure they have the product you are looking for.

If you are passionate about natural products and boreal flora, you can become a Floèm ambassador. To find out more, visit our website: https://floem.ca/pages/collab

For any questions or assistance, contact our customer service at info@floem.ca

Free shipping is available on orders over $65. If a discount brings your order below this amount, delivery charges apply (currently $11.99).

Unfortunately, increased shipping costs prevent us from offering free shipping on orders under $65.

The Floèm premises are solely dedicated to the production and processing of products

In Canada, shipping is free for bulk items and all orders of $65 or more. Otherwise the price is set at $9.99.

Yes we ship worldwide!

It depends where you are. On average you will receive your package between 2-5 working days.

We have a delivery contract with Canada Post and the majority of our orders are sent with this company. We also ship with UPS and Purolator.

The majority of our shipments have a tracking number that you will receive upon confirmation of your order. For smaller bulk orders, we send Lettermail that does not contain a tracking number.

Parcel shipping costs have increased significantly. In order to maintain a balance between our costs and the accessibility of our products, we have implemented a contribution to the delivery costs of $11.99 for orders under $65.

Yes, for the simple reason that there are no studies on the subject by ethics. For personal health issues, it's always best to talk to your healthcare professional. All of our teas come with a detailed ingredient list so you can ask your doctor if certain blends or ingredients are right for your condition.

The ingredient list and product specifications can be found on the website in the shop section by clicking on the products

No, our products do not contain allergenic ingredients.

However, please note that our herbal teas are not produced in certified allergen-free facilities.

No. Despite the fact that Labrador tea, our main ingredient, has the name “tea”, this plant has no theine or caffeine and even helps relaxation. Thus none of our infusions have any.

We advise you to consume the herbal teas within the first 12 months for the best experience, but they can last around 24 months. To maintain the freshness of the mixtures, always store them in an airtight container, in a cool place, away from light and humidity.

Yes, Labrador tea and some types of flowers have this texture when ground. They deliver even more flavor!

No, our herbal teas never contain added sugar or sweeteners, we keep all natural ingredients.
No, we do not add any flavoring to our infusions, because we want to offer authentic products that reflect the flavors specific to the ingredients.

Yes! Please note, however, that even if they do not contain gluten, our facilities are not certified gluten-free.

Our herbal teas are not certified organic, although they are hand picked from natural environments, due to the ingredients harvested from the forest being really difficult to certify. The other ingredients of our herbal teas are organic.

At Floèm, an aromatic is a single (unmixed) aromatic ingredient from the boreal forest. This term includes infusible plants (herbal teas) and those used as Nordic spices to season your dishes. Some herbs are excellent in cooking and in infusions, while others are less pleasant in herbal tea alone (eg: cloves, dune pepper).

If you have any other questions, we will be happy to answer you! Click here to contact us.

Floem is committed to responsible picking and the protection of biodiversity. Find out more: https://floem.ca/blogs/blogue/la-cueillette-responsable-cest-possible

The majority of the supply comes from wild harvesting, with permits and areas assigned by the government. We also have some ingredients that come from crops in Quebec, including: aronia berry, organic apples and beets.

Floèm sachets (infusion bags) are 100% compostable. They are made from plant fibers, PLA (polylactic acid), obtained from corn starch. They can therefore be placed directly in the compost bin.

We recommend 10-15 minutes of infusion, to allow time for all the flavor to fully diffuse. Also, the ideal temperature is between 85 and 90°C. Water that is too hot (100°C) can bring out a little bitterness.

It depends on your taste and the size of your cup. One bag can be suitable for a large cup or a small teapot for two people. You can also steep longer for a richer taste without bitterness.

A 30g bag of loose herbal tea makes approximately 20-30 servings. It all depends on the size of your cup and whether you prefer the richer or milder taste.