Refund policy

RETURN POLICY

If you have a problem with your order, we will be happy to remedy the situation! We guarantee our products for 30 days. We offer easy, free returns within 30 days of purchase to the original form of payment (minus shipping). Note: Accessories, promotional/sale items and freebies are final sale.

If you decide the flavors are not for you, email info@pilki.ca and include your order number along with a description of the reason for your return. We will issue a return label and process your refund (minus shipping costs) once we receive the mix(es).

Notable "Extras" on our Returns Policy:

-Products must be returned (undamaged) within 15 days of issuing the return label.
-Offer items (including gift cards), discounted/sale items, freebies and infusers are final sale.
-We are unable to provide refunds or exchanges for blends purchased from one of our suppliers, but we will do our best to help you find a solution.
- We do not offer refunds for late shipments, incorrect addresses, or packages marked as delivered but not received.
-We charge a nominal $10 reshipping fee for addresses incorrectly provided at checkout.
-We will refund or reship lost orders as long as we are notified within 30 days of your order date.
- We do not offer exchanges.